Effective Date: 07/07/2022
At ICONERAUK, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help.
Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it. You are entitled to a full refund, including the cost of standard shipping (if applicable).
Conditions for Returns
To qualify for a return, your item must:
- Be unused and in the same condition as received.
- Include original packaging and all accessories.
- Have proof of purchase (e.g., order confirmation email).
Return Process
- Contact our Customer Service at support@iconerauk.com or call us at +44 123 456 7890 to initiate the return process.
- Ship the item back to our returns address:
ICONERAUK Returns
123 Fashion Avenue, London, UK, SW1A 1AA
Who Covers the Return Shipping Costs?
- You are responsible for the return shipping cost unless the item is faulty or incorrect.
- We recommend using a trackable shipping service to ensure your item is returned safely.
Refund Timeline
Once we receive and inspect your return, refunds will be processed within 14 days. The refund will be issued to your original payment method.